THE FRYDAYS & SUB@HUB respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order online.
2. Information We Collect
When you use our website, we may collect the following information:
– Name and contact details.
– Email address and telephone number.
– Delivery address and postcode.
– Order details and purchase history.
– Information you provide through our contact forms.
– Technical information, such as browser type and website usage data.
3. How We Use Your Information
We use your information to:
– Process and manage your food orders.
– Arrange delivery or collection.
– Process payments through our payment providers.
– Contact you about your order.
– Respond to enquiries and customer support requests.
– Improve our website and services.
– Meet our legal and regulatory obligations.
4. Payments
Online payments are processed through our selected payment provider, Viva Wallet, where configured. Your payment information is handled according to the provider’s applicable privacy and security practices.
We do not intend to store your full payment card details on our website.
5. Sharing Your Information
We share personal information only where necessary to operate our services, including with payment providers, website service providers and delivery-related services where applicable.
We may also disclose information when required by law.
We do not sell your personal information to third parties.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, improve performance and understand website usage.
Where required, we will request your consent before using non-essential cookies.
You can manage cookies through your browser settings and any cookie preferences available on our website.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
However, no method of online transmission or electronic storage is completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, customer service, accounting and legal obligations.
Retention periods depend on the type of information and applicable requirements.
9. Your Privacy Rights
Depending on applicable data protection law, you may have the right to:
– Request access to your personal information.
– Request correction of inaccurate information.
– Request deletion of eligible information.
– Object to or restrict certain processing.
– Withdraw consent where processing relies on consent.
– Lodge a complaint with the relevant data protection authority.
To exercise your rights, contact us using the details below.
10. Third-Party Services
Our website may connect to third-party services, including payment providers, maps, analytics tools or social media platforms.
Those services may process information according to their own privacy policies. We encourage you to review their policies when using their services.
11. Children’s Privacy
Our website is intended for general customers. We do not knowingly collect children’s personal information unnecessarily. Parents or guardians who have concerns about information submitted by a child should contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services or legal requirements. The latest version will be published on this page with its updated date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Business: THE FRYDAYS & SUB@HUB
Location: Risca, South Wales, United Kingdom
Email:info@thefrydays.co.uk
Phone: +44 1633 123456
Please note: The contact details above are placeholders until confirmed by the business owner.
