Welcome to THE FRYDAYS & SUB@HUB. These Terms & Conditions apply to your use of our website and any orders you place through it.
By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.
2. About Our Business
THE FRYDAYS & SUB@HUB is a takeaway food business serving customers in Risca, South Wales, United Kingdom.
Our website allows customers to browse available menu items and place orders for delivery or collection, subject to availability and the options offered at checkout.
3. Menu and Product Information
We aim to ensure that menu descriptions, prices, photographs and other product information are accurate and up to date.
However, photographs are for illustrative purposes, and the appearance of prepared food may vary.
Menu items, ingredients and availability may change. If an item becomes unavailable after an order is placed, we will contact you where reasonably possible to discuss an appropriate solution.
4. Prices and Payments
All prices will be displayed on our website in the applicable currency before you complete your order.
Delivery charges, applicable fees and any minimum order requirements will be shown where relevant before checkout is completed.
Payment must be made using the payment methods available on our website. Online payments may be processed by our selected payment provider.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you to agree on the next steps. We will not treat an incorrect price as automatically binding where applicable law allows otherwise.
5. Placing and Accepting Orders
When you submit an order through our website, you are requesting the purchase of the selected items.
Orders are subject to acceptance, menu availability and our ability to fulfil the order. An order confirmation does not necessarily mean the order has been accepted for preparation unless stated otherwise in the ordering process.
Please check your order details carefully before submitting your payment.
6. Delivery and Collection
We may offer delivery and collection options, depending on availability and the options displayed at checkout.
Delivery availability, delivery charges, minimum order values and estimated delivery times may depend on your location and current operating conditions.
Delivery times are estimates and may be affected by busy periods, weather, traffic or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery details and being available to receive their orders.
7. Allergies and Dietary Requirements
If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing your order.
Although we take reasonable care when preparing food, we cannot guarantee that any item is completely free from allergens or cross-contact unless this has been specifically confirmed by us.
Please do not rely solely on menu descriptions when making decisions related to food allergies. Contact us for clarification before ordering.
8. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once food preparation has started, changes or cancellations may not be possible. Any cancellation or refund will be handled in accordance with our Returns & Refund Policy and applicable consumer law.
Nothing in these terms removes any cancellation, refund or other rights that you may have under applicable law.
9. Returns and Refunds
If an order is incorrect, incomplete, damaged or of unsatisfactory quality, please contact us promptly with your order number and details of the issue.
Refunds, replacements and other resolutions will be considered in accordance with our Returns & Refund Policy and applicable consumer law.
10. Website Use
You agree to use our website lawfully and not to:
– Interfere with the operation or security of the website.
– Attempt to gain unauthorized access to website systems or data.
– Submit false, misleading or fraudulent orders.
– Use the website in a way that could harm our business or other users.
We may restrict access to our website where reasonably necessary to protect its security or prevent misuse.
11. Website Availability and Accuracy
We aim to keep our website available and its information accurate. However, we do not guarantee uninterrupted access or that the website will always be free from errors.
We may update, suspend or modify website features when necessary for maintenance, security or business operations.
12. Intellectual Property
Unless otherwise stated, website content, including text, branding, logos, photographs and design elements, may be protected by intellectual property laws.
You may not reproduce, distribute or commercially use our content without prior permission, except where permitted by law.
13. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control or from the misuse of our website.
These terms do not affect your statutory rights as a consumer.
14. Privacy and Personal Information
We collect and process personal information in accordance with our Privacy Policy. Please review that policy to understand how your information is handled when you browse our website or place an order.
15. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our services, website or legal requirements.
The latest version will be published on this page with its updated date. Changes will apply as permitted by applicable law.
16. Governing Law
These Terms & Conditions are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply to you.
17. Contact Us
If you have questions about these Terms & Conditions, please contact us.
Business: THE FRYDAYS & SUB@HUB
Location: Risca, South Wales, United Kingdom
Email: [info@thefrydays.co.uk](mailto:info@thefrydays.co.uk)
Phone: +44 1633 123456
Please note: The contact details above are placeholders until confirmed by the business owner.
